The Clothing and Heraldry Product Support Integration Directorate is responsible for the issuance of medals, decorations and awards to Army veterans and their next of kin.
For veterans who were discharged or retired prior to 1 October 2002, Medals may be requested by sending a written request along with a copy of the DD 214 or other discharge papers, and death certificate if applicable, to:
National Personnel Records Center (NPRC)
Military Personnel Records
1 Archive Drive
St. Louis, MO 63138
The request can also be submitted electronically through the NPRC website - http://www.archives.gov/veterans
For veterans who were separated, discharged or retired after 1 October 2002, Medals may be requested by sending a written request along with a copy of the DD 214 or other discharge papers to:
U.S. Army Human Resources Command - Fort Knox
1600 Spearhead Division Avenue
Ft. Knox, KY 40122
The customer service number at HRC is 1-888-276-9472. The HRC web site is: https://www.hrc.army.mil
NPRC/HRC-STL are responsible for determining eligibility of the medals and an electronic file is sent to the Clothing and Heraldry PSID for shipment of the medals. Status of individual requests that have been sent to Clothing and Heraldry PSID can be found at - http://www.veteranmedals.army.mil. For status of individual requests that have not yet been sent to Clothing and Heraldry PSID, please contact NPRC at firstname.lastname@example.org
The Clothing and Heraldry PSID customer service toll free number is 1-877-827-9026.